Terms & Conditions




d) If you, as a pre-paid user, make calls, charges are incurred and they will be deducted from the amounts that you have credited to you account.  When all your credit has been used up you, will no longer be able to use The Global SIM service to make outgoing calls until you top-up your account either using another The Global SIM Voucher or your debit/credit card. Incoming calls may not allowed when you have no credit as certain inbound calls made by your caller, while he/she is roaming, are chargeable.

e) For pre-paid accounts, you hereby irrevocably authorize us to debit all relevant charges from your Global SIM account as they are incurred. You may make calls until your credit is used up. If you top-up before your credit expires, any unused credit from your previous top-up will be carried forward.. When you complete a call The Global SIM system will notify you of the call cost and your remaining credit.  Additionally, at any stage you can Dial 187 to find out your Global SIM balance

f) For post-paid accounts, you hereby irrevocably authorize us to debit all relevant charges to your Global SIM account as they are incurred.

g) Once your Global SIM account has been activated, you may receive, and make, calls on The Global SIM service for a period of twelve months from the date of activation.  Upon your twelve month anniversary, your account will be subject to a renewal fee.

h) If, you do not renew your subscription on the anniversary date, then your Global SIM service will move to an inactive state.  The following actions will automatically occur:

  • Your Global SIM service will become inactive but your online access to your account will remain active

  • You will not be able use the GSM service to make or receive calls (except to make calls to the emergency services and The Global SIM Customer Service number 154). This period of inactive state will continue for a maximum of 90 days.  You can reactivate your account at any time during this 90 day period and any unused credit unused from your previous top-up will be carried forward; and;

  • If you do not reactivate your account during this 90 day period, your Global SIM account will become retired from the network and any remaining credit will be lost.  In such circumstances, The Global SIM has no liability or obligation to pay or refund you the cost of either any mobile handset and/or any Global SIM pack provided by Global SIM.


     

The Global SIM service is a radio based GSM service and there are natural limitations to quality and coverage.  Whilst every effort is made to minimize these limitations and to ensure that the GSM services are available to you at all times, we are not liable for any failure, delay, interruption, suspension, or restriction of the GSM services or for a call being cut off for any reason, in particular for reasons beyond our control.  You will only be able to make and receive calls when you are in an area covered by the relevant network.

3.  Voicemail Service

The Global SIM shall provide to those Customers who request the Voice Messaging Service access to any service or facility comprised in such a service.  For reasons of system capacity, the Voice Messaging Service is limited to a maximum amount of call storage time. The Global SIM reserves the right to make increased charges should such a maximum be reached or to suspend or terminate Service to any customer.

4. Your Account and Charges for Service

a) Pre-paid service means that you purchase The Global SIM top-up credits enabling you to make calls, send SMS text messages and send and receive data. All vouchers / top-up credits have an expiry date.  The expiry date is shown on the voucher and it must be used before the stated expiry date.  Failure to do so will result in an invalid voucher and the credit will be lost.  The Global SIM or its authorized Agents will not refund monies for expired vouchers.

b) Post-pay service means that you have elected to have The Global SIM automatically debit your charge or credit card or issue a payment request in the form of an invoice, when your usage balance reaches a certain threshold or on the basis of a calendar month charging period In addition, your Post-pay service is subject to a monthly recurring charge (MRC).

c) Charges for Services shall be calculated by reference to The Global SIM’s Price List that is available to all customers on request or through on-line access and may be updated from time to time.  Call charges shall be calculated by reference to the details of your calls recorded by, or recorded on behalf of The Global SIM.  The duration of the call shall commence by reference to the details of all data transmitted or received by the Customer and will include any present data, recorded by, or recorded on behalf of The Global SIM. The amount of data will include such data that is added to control the flow of data across the Cellular Service network.
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